Invoca Study Finds Increased Role of Website Experience and Customer Service in Big-Ticket Purchases During COVID-19

SANTA BARBARA, Calif., Oct. 12, 2020 /PRNewswire/ — There’s no denying that the COVID-19 pandemic has impacted our lives: it is changing the way we work, how we interact with family and friends, and the way we shop. A new report from Invoca, “High-Stakes Purchases and Consumer Confidence in the COVID Era,” highlights data from a survey of 500 U.S. adults to understand specifically how consumers are approaching expensive and complex purchases in this new environment. The data uncovers important findings for businesses aiming to give consumers confidence in making these complicated purchases online. 

Despite the economic downturn brought on by COVID, Invoca’s report finds people are still making high-stakes purchases, such as cars, insurance policies, wireless plans, and big-ticket home improvement items. However, they’re changing the way they research and buy these items, in many cases moving entirely online. For example, the survey found online purchases in automotive grew 115% since March and increased 85% in home services. That said, consumers have important concerns when shopping online: People are most concerned that they won’t be able to verify the product or service quality before purchasing (36%), that they’ll choose the wrong product or service (22%), that refunds will be complicated (21%) and that they won’t get the best deal (19%).

Given the level of cost and complexity these types of purchases require, the report uncovered how brands can help consumers feel more confident when it comes to making these purchases online.

  • Brands must create a smooth online experience with options to get live help: For consumers making complex purchases online, it’s just as important to provide them with an option to get live, expert sales assistance as it is to have a fully functional website across devices. 81% of consumers said that just having a

Emergency Medical Products, Inc. Launches New Website with Enhanced Capabilities and User Experience

DUBLIN, Ohio, Oct. 5, 2020 /PRNewswire/ — Emergency Medical Products (EMP) launched their new-and-improved website on October 4, 2020. The fully-responsive site offers a seamless online shopping experience on virtually any device. Enhanced functionality and features allow users to effortlessly place orders at buyemp.com.

The website offers easy-to-use search and navigation functions to help users shop over 8,000 medical and safety products. Capabilities like faceted search help easily and efficiently filter down to the perfect product, while the product availability feature provides an accurate stock status of the desired item.

There are a number of other notable site proficiencies that deserve recognition. The improved Loyalty Rewards Program allows users to earn points on every product purchased online, and redeem those points for credit on future orders. Multiple supply lists can be created and shared for quick and easy ordering of frequently purchased items. Finally, self-serve reports enable customers to view previous orders, purchase summaries and more.

“We are very excited to announce the launch of our newly designed, mobile-responsive website,” said Andrew Love, Vice President and General Manager, EMP. “As a leading provider of medical supplies and equipment, we wanted to offer a new site that is user-friendly, easy to navigate and provides users the information needed to quickly make informed buying decisions.”

About Sarnova and Emergency Medical Products
Emergency Medical Products (EMP) is part of the Sarnova family of companies—the leading national specialty distributor of healthcare products across four major business units: Bound Tree Medical, Cardio Partners, Emergency Medical Products and Tri-anim Health Services.

Emergency Medical Products (EMP) is dedicated to helping those who save and improve patient lives. For nearly 50 years, EMP has provided medical supplies to healthcare professionals and first responders. EMP continually expands their product offering to better meet the needs of

How Ford And Volvo Are Embracing Next-Gen Experience Management

If there is one thing I’ve learned through the years, it’s that positive experiences drive engagement and sales. Whether it’s experience with a brand, product or service or with an employee, best practices require a holistic view of every touchpoint of any business. This ranges from online experiences like how easy it is to click through a website, to product experiences and reviews, to the promotional offers consumers receive and the channels through which they are sent, to how they engage with the employees of a business. And like all things, the success of these engagements starts and stops with data.

These days, we are hard pressed to find an industry that hasn’t been gathering troves of data on customer interactions and purchases. The smarter ones then use AI, or machine learning, or predictive analytics solutions to crunch their data in an effort to align every interaction with consumer preferences. However, this is often easier said than done. And more times than not, the process is an act of futility. Why? Because people change, preferences change, the environment in which people are living can change from one week to the next. They can lose their job. They can start a family. They can get a raise. 

A classic example is a friend of mine receiving an offer for a

Vending Machine Market – Actionable Research on COVID-19 | The Aim to Improve Customer Shopping Experience to Boost the Market Growth

The global vending machine market size is poised to grow by USD 9.82 billion during 2020-2024, progressing at a CAGR of over 11% throughout the forecast period, according to the latest report by Technavio. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment. The report also provides the market impact and new opportunities created due to the COVID-19 pandemic. Download a Free Sample of REPORT with COVID-19 Crisis and Recovery Analysis.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200930005622/en/

Technavio has announced its latest market research report titled Global Vending Machine Market 2020-2024 (Graphic: Business Wire)

The increasing adoption of vending machines to improve customer shopping experience is one of the key factors driving vending machine market growth. Vending machines do not require the intervention of salespeople, support staff, and other executives. Therefore, vending machines prove to be a one-time investment that enables cost savings with 24/7 operations throughout the year. This has induced several vendors to use vending machines for enhancing customer satisfaction, driving vending machine market growth.

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Report Highlights:

  • The major vending machine market growth comes from low-end vending machines segment. The strong increase in the number of retail outlets is contributing to the growth of the low-end vending machines segment of the market in focus. However, market growth in this segment will be slower than the growth of the market in the intelligent vending machines segment.

  • North America was the largest vending machine market in 2019, and the region will offer several growth opportunities to market vendors during the forecast period. The popularity of vending machines, the concentration of manufacturers and retailers, the presence of