Cloud communication platform MessageBird raises $200 million at a $3 billion valuation

MessageBird, a cloud communication platform spanning AI-powered contact center software and APIs for developers, has raised $200 million in a series C round of funding led by Spark Capital. The company has now raised a total of $300 million and is valued at $3 billion.

The Netherlands-based company is perhaps best known for its Twilio-like platform that enables app makers and enterprises to add messaging, voice, SMS, and email functionality to their products through an API (application programming interface). This spares them the resource-intensive task of developing communications infrastructure and makes it easier for companies like Uber to offer text- and voice-based communication features inside their apps.

Omnichannel

MessageBird has also been broadening its horizons. Back in March, the company launched Inbox, a cross-channel contact center platform touted as the “Slack for external communications.” Inbox allows companies to receive inbound customer service requests from messaging apps, SMS, voice, and email from a single interface. The platform also leverages AI and automation to detect sentiment and intent, translate between languages, and more.

Inbox by MessageBird offers companies a unified, "omnichannel" contact center

Above: Inbox by MessageBird offers companies a unified, “omnichannel” contact center

In the past few years, MessageBird has also launched a chat widget for web pages and apps, enabling customers to contact businesses across WhatsApp, Messenger, Google Business Messaging, Line, WeChat, Telegram, and SMS, among other channels. And it launched a “flow builder” tool for automating tasks such as routing messages or creating auto-replies, as well as programmable conversations, which gives businesses access to all the major messaging platforms through a single API.

Above: MessageBird: An “omnichannel” chat widget

The COVID-19 crisis has presented businesses with challenges and opportunities, and MessageBird appears to be benefiting from the rapid embrace of ecommerce and other digital services. After all, the transition to working and staying at home requires robust digital communication

Facebook introduces cross-app communication between Messenger and Instagram, plus other features

Facebook announced today it will begin rolling out new functionality that will allow Instagram and Messenger users to communicate across apps, in addition to bringing a host of Messenger -inspired features to the Instagram inbox. On Instagram, users will be presented with an option to update to a new messaging experience that offers the ability to change your chat color, react with any emoji, watch videos together, set messages to disappear and more. As a part of this update, they’ll also have the option to chat with friends who use Facebook, the app will inform them.

Image Credits: Facebook

The broad set of more “fun” additions to the Instagram inbox will serve as a way to entice users to agree to the upgrade. This decision, in turn, locks users further inside the Facebook universe. With cross-platform messaging interoperability, users may see fewer reasons to try a different chat app as one messaging app can reach friends and family across two of the world’s largest social networks.

Facebook says the new interoperability will also work even if the Instagram users don’t have a Facebook account, and vice versa.

In time, Facebook plans to fold WhatsApp into the experience, too, in a further consolidation of its market power.

Though many users may choose to update for the fun enhancements, Facebook notes they can then opt out of being reachable across platforms using new privacy controls, after the fact.

Through an expanded set of privacy tools, users can specify who can reach their main Chats list, who is sent to the Message Request folder and who can’t reach them at all. If an Instagram user doesn’t want to hear from anyone on Facebook, they can turn this feature off.

Image Credits: Facebook

These controls can also be managed in the new Accounts Center,

Mobile Communication Antenna Market | Growing Deployment of LTE Networks to Boost the Market Growth

Technavio has been monitoring the mobile communication antenna market and it is poised to grow by USD 1.35 bn during 2020-2024, progressing at a CAGR of over 4% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200929005829/en/

Technavio has announced its latest market research report titled Global Mobile Communication Antenna Market 2020-2024 (Graphic: Business Wire)

Although the COVID-19 pandemic continues to transform the growth of various industries, the immediate impact of the outbreak is varied. While a few industries will register a drop in demand, numerous others will continue to remain unscathed and show promising growth opportunities. Technavio’s in-depth research has all your needs covered as our research reports include all foreseeable market scenarios, including pre- & post-COVID-19 analysis. Download a Free Sample Report on COVID-19 Impacts

Frequently Asked Questions:

  • What are the major trends in the market?
    Development of 5G Networks is a major trend driving the growth of the market

  • At what rate is the market projected to grow?
    The year-over-year growth for 2020 is estimated at 2.89% and the incremental growth of the market is anticipated to be $ 1.35 bn

  • Who are the top players in the market?
    Alpha Wireless Ltd., Amphenol Corp., AT&T Inc., Cisco Systems Inc., Comba Telecom Systems Holdings Ltd., CommScope Holding Co. Inc., Huawei Investment & Holding Co. Ltd., Qualcomm Inc., Taoglas Group Holdings Ltd., and Telefonaktiebolaget LM Ericsson, are some of the major market participants

  • What is the key market driver?
    The growing deployment of LTE networks is one of the major factors driving the market

  • How big is the APAC market?
    The APAC region will contribute 46% of the market share

     

The market is

Elon Musk: Neuralink brain implant will improve ‘bandwidth’ of human communication

neuralink-5.png

Elon Musk suggested that putting a Neuralink implant in our brains wouldn’t be a huge jump from our current dependence on tech.


Neuralink; screenshot by CNET

Elon Musk’s Neuralink brain implant is currently being tested in pigs, but the SpaceX and Tesla CEO wants the brain-computer link device to supercharge human communication, he said in an interview with The New York Times published Monday. 

“We’re a 300 baud modem. Very slowly outputting information into our phone or maybe a little bit faster into a computer if you’re using 10 fingers,” he said on the Times’ Sway podcast. “And it’s just very hard to communicate. AI will diverge from us just because it can’t talk to us.”

Since we’re already so attached to our phones, computers and social media accounts, he reasons, putting a Neuralink chip in our brains wouldn’t be a huge change for humanity.


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Elon Musk’s Neuralink demonstration in 14 minutes



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“It’s like you’re already part electronic, if you think about it. When somebody dies they still have their — these days, their electronic ghost is left around,” he said. “You know, their Instagram, Twitter or whatever. Facebook, their emails, their website — it’s all still there.”

Before it can improve the “bandwidth of our communication,” the device’s initial value will be in treating brain injuries, Musk said. But he noted that the project is still at “a very, very primitive stage.” Before it gets FDA approval, it’ll require intense examination to make sure it doesn’t have any adverse effects and is removable, he said.

During an event in August, Musk showed off Neuralink’s technology, which aims to build a digital link between brains and computers. A wireless

Web Real Time Communication Market- Roadmap for Recovery from COVID-19 | Increasing Internet Penetration to Boost Market Growth

Technavio has been monitoring the web real time communication market and it is poised to grow by USD 16.01 billion during 2020-2024, progressing at a CAGR of almost 46% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200928005400/en/

Technavio has announced its latest market research report titled Global Web Real Time Communication (webRTC) Market 2020-2024 (Graphic: Business Wire)

Although the COVID-19 pandemic continues to transform the growth of various industries, the immediate impact of the outbreak is varied. While a few industries will register a drop in demand, numerous others will continue to remain unscathed and show promising growth opportunities. Technavio’s in-depth research has all your needs covered as our research reports include all foreseeable market scenarios, including pre- & post-COVID-19 analysis. Download a Free Sample Report on COVID-19 Impacts

Frequently Asked Questions-

  • Alphabet Inc., Apple Inc., AT&T Inc., Avaya Holdings Corp., Cisco Systems Inc., Dialogic Corp., International Business Machines Corp., Microsoft Corp., Ribbon Communications Inc., and Vonage Holdings Corp. are some of the major market participants.

The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Alphabet Inc., Apple Inc., AT&T Inc., Avaya Holdings Corp., Cisco Systems Inc., Dialogic Corp., International Business Machines Corp., Microsoft Corp., Ribbon Communications Inc., and Vonage Holdings Corp. are some of the major market participants. The increasing Internet penetration will offer immense growth opportunities. To make most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their position in the slow-growing segments.

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