Asia’s leading telecommunications group employs Stella, UneeQ’s conversational AI-powered digital human employee, to revolutionize the future of the contactless retail experience
UneeQ, a United States and New Zealand-based digital human company, announces their latest success with major multinational telecommunications conglomerate, Singtel, to launch digital human employee, Stella. Designed to provide a more personalized, contact-free retail experience, Stella serves as Singtel’s state-of-the-art 5G virtual retail assistant across its new unmanned UNBOXED pop-up stores.
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Meet Stella, Singtel’s newest digital human employee from UneeQ. Designed to provide a more personalized, contact-free retail experience, Stella serves as Singtel’s state-of-the-art 5G virtual retail assistant across its new unmanned UNBOXED pop-up stores. (Photo: Business Wire)
Through advanced artificial intelligence, natural language processing, a friendly tone of voice, human-like facial expressions, and body language, Stella engages and assists customers through a wide array of retail and account management transactions. Whether customers are navigating which mobile phone plan is right for them or purchasing a new device, Stella is available via the UNBOXED store’s interactive self-serve kiosks, 24 hours a day.
The integration of digital shopping kiosks paired with digital human employees like Stella are driving contactless shopping innovation without giving up the meaningful conversations and personalized experiences that consumers encounter in a traditional retail setting.
“UneeQ is excited to be part of a retail transformation strategy where we’ve combined the potential of 5G and artificial intelligence to create a game changer in customer self-service,” said Danny Tomsett, CEO and Founder of UneeQ. “The world is experiencing rapid change and the need for engaging self-service experiences has become a critical need. Singtel has demonstrated world-leading vision and execution combining brand experience and convenient customer service. We believe this to be the future of retail.”