San Francisco-based Chargebee, which provides subscription management and recurring billing tools, today raised $55 million. The company says the funds will be put toward product development and go-to-market efforts.
By some estimates, 40% of ecommerce revenue comes from repeat purchasers. (Streaming music subscriptions alone generated $19.1 billion in 2018.) But only 32% of online bills are made on a recurring basis, while the remaining 68% are one-time payments.
Chargebee’s platform automates things like funneling users toward plans and collecting payment information, as well as executing upgrade or downgrade billing adjustments and facilitating recurring subscription renewals. For tasks it can’t handle automatically, Chargebee enlists human agents through customer relationship management dashboards from Zendesk, Salesforce, and Netsuite while guiding customers through a customizable zero-code checkout experience.
Courtesy of integrations with Stripe, Braintree, WorldPay, and PayPal payment products, customers can pay using digital wallets like Amazon Pay and Apple Pay; with credit or debit cards; or directly through their bank accounts. Chargebee supports over 480 recurring billing use cases, with more than 23 payment gateways across over 53 countries. It is available for upwards of 120 currencies and payment methods in dozens of languages.
Above: Chargebee’s dashboard.
Image Credit: Chargebee
Chargebee boasts a range of pricing schemes, including variable and usage-based pricing, and it is able to renew billing cycles based on sign-up or other specific dates. It can also selectively route payments and currencies in keeping with predefined rules. The platform’s optional Smart Dunning feature algorithmically susses out retry logic across days and times for failed payments. On the security side of the equation, Chargebee implements two-factor authentication, in addition to SAML-based single sign-on.
On Chargebee’s backend, managers get a visual customer organizational chart that allows them to define payment and invoicing responsibilities. They can also access templatized reports and KPI dashboards
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