Slack Says It Fixed Slowdown That Sidelined Some Workers

Slack, the widely used business communication tool, experienced slowdowns in service on Tuesday, frustrating workers who have become increasingly dependent on it as they work from home.

Users complained of slow messages or messages that were not sending starting around 8 a.m. Eastern.

At 8:10 a.m., the company apologized and said it was investigating the problem. At round 9:48 a.m., Slack said it appeared that most of the problems had been fixed.

“The performance issues we’ve been seeing should be mostly resolved, and there should no longer be any issues with messaging,” the company said in a statement. “However, users may still see some errors as we work to fully fix the issue. We’ll let you know when we’re confident this is fully resolved.”

By 11:30 a.m., the company said there were no new reports of problems.

“Users should have no issues sending messages or connecting,” the company said.

“Slack is down,” wrote Jill Krajewski, a senior social editor for Vice. “Finally I’m free.”

The slowdown in service came days after Google users experienced a widespread service disruption for just over an hour that affected the company’s email, YouTube and Google documents services.

Those disruptions seemed to be focused around the East Coast of the United States, according to Downdetector, a website that tracks internet disruptions.

They raised anxiety among people already tense about technology’s role ahead of the Nov. 3 election and the heavy dependence on online services for education, work and entertainment during the coronavirus pandemic.

The outages also seemed to affect corporate customers of Google’s cloud computing service, who rely on the technology giant for its computing infrastructure.

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