Yelp rolls out new tactic to warn consumers about businesses accused of ‘overtly racist actions’

Yelp has a zero tolerance policy for racism.

The company, which publishes and aggregates crowd-sourced business reviews, announced Thursday it will be placing a new “Business Accused of Racist Behavior Alert” on Yelp pages to warn users about businesses that have been said to display “overtly racist actions.” They will also include a direct link to a news article for consumers to learn more about the reported incident.

SUPPORT BLACK BUSINESSES: These black-owned Houston restaurants need your support during the COVID-19 crisis

“We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support,” Noorie Malik, vice president of user operations, wrote in a blog post. “In fact, we’ve seen that reviews mentioning Black-owned businesses were up more than 617% this summer compared to last summer. Support for women-owned businesses has also increased, with review mentions up 114% for the same time period.”

Malik said that as the nation continues to be affected by systemic racism, Yelp feels an obligation to help consumers make better decisions before spending their hard-earned dollars with businesses associated with egregious, racially-charged actions.

“So far in 2020, we’ve seen a 133% increase in the number of media-fueled incidences on Yelp compared to the same time last year,” said Malik.


Malik wrote that between May 26, a day after the death of George Floyd in Minneapolis police custody, and September 30, a week after the Breonna Taylor verdict was announced, Yelp has placed more than 450 alerts on business pages that were either accused of or the target of racist behavior related to the Black Lives Matter movement.

Source Article