MessageBird Raises US$ 200 Mn In Series C Round at $3 Bn Valuation

The funding will be used to triple the size of the global team and further expand into its core markets in Europe, Asia and Latin America

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MessageBird, an omnichannel cloud communications platform on Friday announced that it has raised USD 200 million in Series C funding round.

The investment round was led by Spark Capital along with participation from Bonnier, Glynn Capital , LGT Lightstone, Longbow and others.

With this capital infusion, the startup’s valuation stands at USD 3 billion.

The company said it will use the funding to triple the size of its global team and further expand into its core markets in Europe, Asia and Latin America.

Founded in 2011, the startup through its omni channel communication platform offers  a suite of both omnichannel products and cloud communications APIs that enable developers and enterprises to communicate with customers virtually from anywhere and on any channel.

The startup was bootstrapped and profitable for the first six years before raising its Series A round of USD 60 million from Accel Partners and Atomico.

Commenting on the latest investment,  Robert Vis, founder and chief executive officer of  MessageBird said,  “This latest round is validation that there is pent up demand from customers all over the world who also want traditional businesses to move into this brave new messaging-first omnichannel world and we have the leading product on the market to help them do just that.”

The startup has picked up the funding amidst a shift from physical-in store and call centre based customer service to remote and online workforce. This trend has fueled the demand for a wider range of messaging-first customer communication tools that is available at a broader range

Cloud communication platform MessageBird raises $200 million at a $3 billion valuation

MessageBird, a cloud communication platform spanning AI-powered contact center software and APIs for developers, has raised $200 million in a series C round of funding led by Spark Capital. The company has now raised a total of $300 million and is valued at $3 billion.

The Netherlands-based company is perhaps best known for its Twilio-like platform that enables app makers and enterprises to add messaging, voice, SMS, and email functionality to their products through an API (application programming interface). This spares them the resource-intensive task of developing communications infrastructure and makes it easier for companies like Uber to offer text- and voice-based communication features inside their apps.

Omnichannel

MessageBird has also been broadening its horizons. Back in March, the company launched Inbox, a cross-channel contact center platform touted as the “Slack for external communications.” Inbox allows companies to receive inbound customer service requests from messaging apps, SMS, voice, and email from a single interface. The platform also leverages AI and automation to detect sentiment and intent, translate between languages, and more.

Inbox by MessageBird offers companies a unified, "omnichannel" contact center

Above: Inbox by MessageBird offers companies a unified, “omnichannel” contact center

In the past few years, MessageBird has also launched a chat widget for web pages and apps, enabling customers to contact businesses across WhatsApp, Messenger, Google Business Messaging, Line, WeChat, Telegram, and SMS, among other channels. And it launched a “flow builder” tool for automating tasks such as routing messages or creating auto-replies, as well as programmable conversations, which gives businesses access to all the major messaging platforms through a single API.

Above: MessageBird: An “omnichannel” chat widget

The COVID-19 crisis has presented businesses with challenges and opportunities, and MessageBird appears to be benefiting from the rapid embrace of ecommerce and other digital services. After all, the transition to working and staying at home requires robust digital communication