NICE to Showcase Strategies for Driving Agile Customer and Employee Experiences

New thought leadership focused virtual events bring together acclaimed industry and product experts delivering insights on boosting performance and satisfaction using analytics, automation, cloud and WFM

NICE (Nasdaq: NICE) today announced the launch of new virtual events presenting thought leadership and best practices for ensuring extraordinary experiences in the face of dynamic change. While many organizations have ensured business continuity by having employees operate remotely from home or in hybrid remote/in-office environments, neither the pandemic nor the pace of change is showing signs of abating. Agility in understanding the implications of change and swiftly making critical decisions that drive unparalleled customer and employee satisfaction is pivotal to business success. This series of virtual events, named ‘Agile Customer Experience: Leadership for a New Reality’ will demonstrate how organizations can leverage intelligent analytics, automation, cloud and WFM technology to deliver agile customer experiences that generate loyalty. For more information or to sign up, please click here.

This series of virtual events will feature revered analysts and NICE product leaders sharing steps companies can immediately take to empower agents as they work remotely and drive workforce agility. Analyst firms slated to present include Aberdeen, DMG Consulting, McGee-Smith Analytics and more. Key virtual events in the series include:

  • October 15, 2020: Paul Stockford, President & Chief Analyst, Saddletree Research, will discuss “The Contact Center Perfect Storm and the Agile Workforce”

  • November 12, 2020: Donna Fluss, President, DMG Consulting LLC, will present “WFM Re-Imagined for the Post COVID-19 Workforce”

  • December 1, 2020: “How AI-Driven Quality Monitoring Delivers Agile Customer Experience” by Sheila McGee-Smith, President & Principal Analyst, McGee-Smith

  • December 3, 2020: Dana Shalev, Head of Product Marketing, Multi-Channel Recording, NICE, will discuss “Contact Center’s Irreversible Trends”

Eran Liron, Executive Vice President, Marketing and Corporate Development, NICE, said. “While a lot has changed in the

How An Adobe Employee Made Every Device In The World More Queer (With Just Emojis)

One Adobe employee, with an expertise in fonts, is behind the victory of making perhaps the most universal language in the world–emojis–more gender-inclusive.

Paul D. Hunt is the designer and creator behind the latest gender-inclusive emojis, that are now on nearly every device all over the world.

They are part of the newest set of emojis ‘Unicode 13’ a set of standards released earlier this year by the Unicode Consortium, an organization that sets rules for tech companies using special characters like emoji. 

Hunt is a typeface designer and font developer at Adobe. Still, motivated by personal reasons to make all emoji, more gender-inclusive, they submitted plans to the Unicode Consortium.

“I decided to champion the case for gender-inclusive emoji because, as a queer person, I wanted to provide greater visibility for my fellow gender-nonconforming and non-binary people,” Hunt tells me. “I wanted them to have better options for representing their identity and appearance within the emoji system.”

And the the gender-neutral emoji set, is being rolled out alongside another major gender emoji victory. After multiple representations to the Unicode Consortium over several years, the Transgender flag was also introduced this year.

“As people begin to see a little pink, white and blue flag in friends’ and families’ texts and social media bios, I hope that more and more people will begin to know and acknowledge that some of their loved ones are also transgender”

The global non-profit body has great power and decides international standards for the use of characters. That also means, once a year, they decide what new emojis should become universally published and available on all devices. In one grand

Citigroup fires employee who ran QAnon conspiracy theory website

  • Citigroup has fired an employee who ran a website dedicated to QAnon, the far-right conspiracy theory alleging that President Donald Trump is fighting a cabal of human traffickers. 
  • Jason Gelinas, a New Jersey employee of the company, was previously put on paid leave when Logically.ai reported that he operated QMap.pub, a main aggregator of “Q drops,” the messages that are the foundation of the conspiracy theory. 
  • Gelinas’ QAnon website earned 10 million monthly visitors, according to the analytics firm SimilarWeb.  
  • Visit Business Insider’s homepage for more stories.

Citigroup has fired an employee who ran a popular website dedicated to the QAnon conspiracy theory, Bloomberg News first reported on Tuesday. 

Jason Gelinas, a New Jersey man who worked at Citigroup as an information technology specialist, operated the website QMap.pub, which recently earned 10 million average monthly views, according to data from SimilarWeb, a digital analytics firm. 

A spokesperson for Citigroup told Insider, “Mr. Gelinas is no longer employed by Citi. Our code of conduct includes specific policies that employees are required to adhere to, and when breaches are identified, the firm takes action.”

QAnon — the baseless far-right conspiracy theory that claims President Donald Trump is secretly fighting a “deep state” cabal of satanic pedophiles — is based on cryptic messages left by an anonymous figure called “Q” on 8kun, an anonymous message board formerly known as 8chan. 

Gelinas had previously been put on paid leave after the fact-checking website Logically.ai reported his ties to QAnon on September 10. The website was taken down soon after the publication of the Logically.ai report. 

It’s also possible that Gelinas had ties to 8kun, as the two websites shared an IP address, according to research by Fredrick Brennan, the founder of 8chan. 

QMap.pub aggregated “Q drops,” or the anonymous posts by “Q,” and spread

Top 5 Useful Gadgets For A Development Employee

Nearly on a regular basis, a new gadget or invention hits the market providing convenience, enjoyment or luxury to the person. Good writing on Tech Gadgets for Lecturers. If somebody writes me in all caps, I do not even assume twice about attempting to infer some type of “body language” with the lettering; I just learn the message and transfer on. Folks have to stop pigeon-holing everyone into little corners of nerdiquette.

Maybe that is my ignorance, or else misunderstanding what you need to do; but the MagicJack system needs to be plugged into your PC on one finish, and then the cable runs from the MJ to the phone you’re utilizing (which primarily “establishes” your “major” MagicJack service).

Also the gadget performance may be what you’ll like to contemplate too as the primary intention of going for them is to enhance performance in your kitchen; Gadgets model, Materials they are made off and how sturdy they’re might give you a clue on the gadget’s efficiency.

For guys a mobile phone is not just a tool for making calls or sending texts. None of those gadgets are perfect, but they have helped many people discover their misplaced keys. Author’s Observe: In Feburary 2007 I wrote the above account of my expertise with buying and putting in MagicJack.

I would prefer to look into the difficulty(s) you raised right here somewhat more because although I’m underneath the impression nothing in particular is required for additional handsets (I used to be utilizing them with “plain old” Magic Jack (as opposed to “Plus”), I’ve run into people who have said that even with “plain-old” the additional handsets want some assist.…