Khoros Announces the Khoros Kudos Award Winners for Excellence in Digital Customer Engagement

Awards give “kudos” to industry-leading brands revolutionizing CX with Khoros’ software and services for digital care, messaging, chat, online communities, and social media marketing

Khoros, a global leader in digital-first customer engagement software, today announced the winners and finalists of its first annual Khoros Kudos Awards. The awards recognized brands leveraging Khoros’ technology to deliver world-class digital customer experiences that save time and money, create revenue, and, ultimately, create customers for life.

The Khoros Kudos Awards featured 11 categories and over 90 submissions from leading, global brands that shared their stories and successes. Winners and finalists for each category were announced at the company’s second annual industry event Khoros Engage:

Winners were determined by a two-step process: initial peer voting by way of “kudos” (similar to “likes”) on Atlas, the Khoros Community platform, and then those scores were combined with the evaluations of a panel of judges (which included independent industry experts).

View the full list of award winners and finalists on Khoros’ Atlas community here. To learn more about Khoros and its digital-first customer engagement software, visit khoros.com.

About Khoros

Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, messaging, chat, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, has 9 offices globally and is part of Vista Equity Partners. For more information, visit khoros.com.

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Contacts

Mandy Mayekawa
pr@khoros.com

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Three Ways Software Development Companies Drive Digital Acceleration

As VP of Operations at BairesDev, Damián is responsible for the entire customer relations life-cycle, safeguarding the company’s operations.  

The concept of digital acceleration (clearly a child of digital transformation) has grown exponentially in the past couple of weeks. Nothing unexpected, considering the huge demand for technology solutions that the novel coronavirus pandemic generated on a worldwide scale. Nonetheless, as most businesses moved digital transformation to the top of their to-do list, many have stumbled upon the harsh reality of technology adoption: It takes crucial know-how to do it right. 

Working with software development companies has become one clear long-term solution for this dilemma. The industry knowledge, expertise and technology capabilities they bring to the table often just can’t be matched by in-house operations. And, what’s more, outsourcing IT services has proven to be a faster and more cost-effective way of developing high-quality products, even in industries as complex as healthcare. 

So, can software development companies be the answer to your digital acceleration process? Let’s answer that question by taking a look at three roles they play in this framework. 

1. Technology Discovery And Adoption

Digital transformation is a lot more than moving legacy processes into the digital realm. It requires a detailed analysis of the needs, context and opportunities of an organization and its people. Only then can you hope for some form of digital transformation. With acceleration in the mix, things are a little different. 

When time is of the essence, software development companies play a crucial role in technology discovery and adoption. Simply put, they show up knowing what’s working in the market right now and, based on your information, are able to determine whether that would work for you, too. 

In my experience, this happens a lot with artificial intelligence, cloud computing and data

Governments are using the pandemic to crack down on digital rights, report finds

The Freedom on the Net 2020 report, an assessment of 65 countries released Wednesday, found that the pandemic has accelerated a decline in free speech and privacy on the internet for the tenth consecutive year, and accused some governments of using the virus as a pretext to crack down on critical speech.

“The pandemic is accelerating society’s reliance on digital technologies at a time when the internet is becoming less and less free,” said Michael J. Abramowitz, president of Freedom House, which is funded by the US government. “Without adequate safeguards for privacy and the rule of law, these technologies can be easily repurposed for political repression.”

Amid the pandemic, internet connectivity has become a lifeline to essential information and services — from education platforms, to health care portals, employment opportunities and social interactions. But state and nonstate actors are also exploiting the crisis to erode freedoms online.
Nowhere has that approach been more apparent than in China, according to Freedom House, which rated the country worst for internet freedom for a sixth year in a row.
Since the coronavirus outbreak emerged in Wuhan last December, China has deployed every tool in its internet control arsenal — from digital surveillance, to automated censorship, and systematic arrests — to stem the spread, not only of Covid-19, but of unofficial information and criticism of the government, researchers found.

These practices are not unique to China, the report details.

Censoring the coronavirus outbreak

Intent on downplaying unfavorable Covid-19 coverage, authorities censored independent reporting in at least 28 countries and arrested online critics in 45 countries, per the report.

Following China’s lead, governments from Bangladesh to Belarus blocked reporting and websites that contradicted official sources, revoking credentials and detaining journalists who challenged their statistics. In Venezuela, for example, the government barred a website with

Leading Software Industry and Digital Transformation Experts Unveil BizOps Manifesto

BOSTON, Oct. 13, 2020 /PRNewswire/ — The BizOps Coalition, which advocates for fundamental change in the way business and IT collaborate in modern software development, today announced its BizOps Manifesto, a new framework designed to connect technology investments to business outcomes.

Leaders across industries have learned that too often, software investments are not tied to business outcomes. A recent survey revealed that 78 percent of respondents said the disconnect between IT and business units results in significant costs[1]. This misalignment often creates waste and hinders productivity and innovation.

“The harsh, ‘new normal’ reality requires a significant focus on connecting business metrics and outcomes to every IT product and project. To accomplish these objectives, IT leadership teams require pragmatic operating models and frameworks that reduce business risks and increase operational and team efficiencies,” said Stephen Elliot, program vice president, Management Software and DevOps at IDC. “IT and business leaders who adopt BizOps have a great opportunity to win now, drive more team collaboration, deliver business outcomes, and thrive in the future.”

The BizOps Coalition

The BizOps Coalition is focused on the advancement and adoption of the BizOps methodology. In addition, the group provides thought leadership, education and best practices BizOps strategies via the bizops.com platform. 

Founding members and BizOps Manifesto authors include Dr. Mik Kersten, founder & CEO of Tasktop; Serge Lucio, vice president and general manager of the Enterprise Software Division, Broadcom; Patrick Tickle, chief product officer, Planview;  Sally Elatta, CEO of AgilityHealth; Evan Leybourn, CEO of Business Agility Institute; Tom Davenport, distinguished author and professor; Dave West, founder of Scrum.org Kevin Surace, chairman/CTO of Appvance.ai and many others.

“BizOps helps improve development cycles, streamline business operations, and ultimately, accelerates digital transformation for many organizations,” said Serge Lucio

Mercury Digital Assets Partners With Bit.com to Enable Bitcoin Options and Perpetual Swaps Trading

Partnership allows traders using Mercury’s BEACON platform and API to trade bitcoin options and perpetual swaps on Bit.com’s crypto derivatives exchange

Mercury Digital Assets (“Mercury”), a technology provider for digital asset markets, announced today its partnership with Bit.com, a secure, high-performance crypto derivatives exchange launched by Matrixport. This partnership enhances trading capabilities for both parties’ customers at a time of growing interest in crypto derivatives.

With the integration of the firms’ systems, Mercury customers can now trade directly in Bit.com’s order book using Mercury’s BEACON platform’s set of professional-grade trading tools or connect via Mercury’s set of robust APIs to automate workflows and interconnect systems.

“Cryptocurrencies are not a ‘niche’ asset anymore. We field inquiries from all types of traditional derivatives market participants who want exposure to cryptocurrencies and appreciate our track record of building state-of-the-art trading technology,” said Tony Saliba, Founder of Mercury. “We’ve watched Bit.com build substantial market share in a brief period of time and with our capital markets expertise, we know we can help grow Bit.com’s presence outside of Asia and continue its global expansion through Mercury’s offerings.”

“At Bit.com, we continue to focus intently on building out our derivatives product offering and liquidity. Professional players entering the crypto space demand high-performance institutional-grade trading experiences, greater market depth, and better capital efficiency,” said Daniel Yan, COO and Founding Partner at Matrixport and Bit.com. “With Mercury’s capabilities added to our platform, and vice versa, our clients can access vast pools of liquidity with an even more advanced toolkit in hand.”

As more participants from traditional markets direct their attention to digital assets, venues like Bit.com and technology providers like Mercury will continue to foster competition that fuels product innovation and outsized growth.

For more information, please contact Mercury here.

About Mercury Digital Assets

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